What To Do Next

If you can't find the help you need or an answer to your question, you can contact ClearSync Support by submitting a Support Inquiry Form, which we will reply to via email.
Though our goal is to reply to all inquiries within one business day whenever possible, we prioritize responses according to the type of ClearSync Service License you have and the urgency of the need, as follows:

ClearSync Free
We will respond when all pending Silver & Gold inquiries have been handled, which means you may have to wait one or more days for a reply.

ClearSync Silver
Though we generally respond to Silver Support Inquiry Form submittals via email, we may schedule a mutually convenient time to call you if we determine that your particular situation is best handled by talking with you directly.

ClearSync Gold
While we encourage Gold users to use the Support Inquiry Form
ClearSync Support is available via email for all users and phone for Gold users:

• Hours: 9:00 am to 5:00 pm Pacific Time, Monday through Friday
• Closures: We are closed on Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holidays, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day
• Phone #: 1-866-366-SYNC (7962), option #2 (Toll Free)

Important

Because we prioritize and track Support Cases by your ClearSync User Name, please be sure to include this information in all communications regarding your inquiry.